Return & Exchange

 

At Ameera Libas, we want you to be happy with your purchase. Please read our Refund & Exchange Policy carefully before placing your order.

1. EXCHANGE ELIGIBILITY

We accept exchange requests within 48 hours of delivery, subject to the following conditions:

• The product must be unused, unworn and unwashed.
• Original tags and packaging must be intact.
• The product must be returned in its original condition.
• The product must not be altered, damaged or stained.
• Exchange request are subject to product availability.

2. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive a damaged, defective, missing or incorrect product, please contact us within 48 hours of delivery.

A clear parcel opening/unboxing video is mandatory for such claims. Please record the complete unboxing from the sealed parcel, clearly showing the shipping label and product. Clear photographs should also be taken if there is any issue.

The video and photographs may be required to verify and process your claim, After verification, Ameera Libas may provide an exchange, refund or Store Credit/Coupon, as applicable. If the issue is confirmed to be due to an error by Ameera Libas, the applicable return or exchange shipping charges will be borne by Ameera Libas.

3. EXCHANGE PROCESS

To request an exchange:

1. Contact us with 2 days of delivery.
2. Provide your order number and reason for exchange.
3. Share photographs or videos if requested.
4. Wait for confirmation from our team.
5. Once approved, follow the return instructions provided by our team.

The replacement product will be shipped after the returned product is received and successfully verified. Our teams work hard to deliver you a product of elevated design and quality in a timely manner. 

4. NON-RETURNABLE / NON-EXCHANGEABLE CASES

Returns or exchanges are not accepted for size or fitting issues, minor colour variations caused by photography, lighting or device screens, or if a customer does not like the product after receiving it, as product details, images, sizes, fabric and other relevant information are provided on the website before purchase.

However, this does not affect your rights in case you receive a product that is damaged, defective, missing, incorrect or materially different from the product ordered, subject to verification and applicable law.

5. RETURN & EXCHANGE SHIPPING CHARGES

CUSTOMER-INITIATED RETURN OR EXCHANGE

If the product is not defective or incorrect and you request a return or exchange due to your personal preference, the applicable return or exchange shipping charges will be borne by the customer.

AMEERA LIBAS ERROR

If you receive a damaged, defective or incorrect product due to an error by Ameera Libas, the applicable return or exchange shipping charges will be borne by Ameera Libas, subject to verification.

6. REFUND & STORE CREDIT POLICY

For eligible returns approved by Ameera Libas, the refund will generally be provided in the form of a Coupon/Store Credit that can be used for a future purchase on the Ameera Libas website. Discounted and Offer products can not be RETURN or EXCHANGED

The Coupon/Store Credit will be issued after the returned product is received and successfully verified. The Coupon/Store Credit can be used for your next shopping purchase and will be subject to the applicable terms and conditions communicated by Ameera Libas.

For customer-initiated returns or exchanges due to personal reasons, applicable return/exchange shipping charges will be deducted from the eligible refund amount or may be payable separately by the customer, as applicable.

For damaged, defective or incorrect products caused by an error from Ameera Libas, the applicable resolution may be provided through an exchange, Coupon/Store Credit or refund, subject to verification and applicable law.

7. ORDER CANCELLATION

BEFORE SHIPMENT

Customers may request cancellation before the order is shipped. Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

IMPORTANT:-  No cancellation accepted after dispatch.

For prepaid orders, if the cancellation is approved before shipment, the eligible amount will be refunded in accordance with our refund policy.

For COD orders, cancellation before shipment will generally not involve a payment refund, as no payment has been collected.

AFTER SHIPMENT

Once an order has been shipped, it cannot be cancelled.

8. COD ORDERS

For Cash on Delivery orders:

• COD availability may vary depending on the product, order value and delivery location.
• Applicable COD charges, if any, will be displayed at checkout.
• Any approved refund for a COD order may be provided through Coupon/Store Credit or another applicable method, as communicated by Ameera Libas.

9. RETURN CONDITIONS

Before sending any product back, customers must receive confirmation or instructions from Ameera Libas.

Please do not send products to any address without prior approval. Products returned without approval, without original tags or packaging, or in an unacceptable condition may not be accepted.

We strongly recommend recording an unboxing video when opening your parcel. This can help us verify any damage, missing item or wrong-product claim.

10. EXCHANGE AVAILABILITY

Exchange requests are subject to availability of the requested size or product. If the requested replacement is unavailable, Ameera Libas may offer an alternative solution, including Coupon/Store Credit, subject to the circumstances and applicable policy.

 

CONTACT US
For any return, exchange, refund or cancellation-related query, please contact us:
📞 Call / WhatsApp: +91 7013729001
📧 Email: ameeralibas.in@gmail.com